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Terms of Service

Last updated: April 21, 2026  ·  Effective immediately

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber," "you," or "your") and Vetra, LLC ("Vetra," "we," "us," or "our") governing your access to and use of the Vetra platform, the Vetra website (usevetra.com), and all related services, including the AI chat widget, Voice AI phone coverage, SMS lead handoff, retention workflows, hardware leasing, and the subscriber dashboard.

By purchasing a subscription, clicking "Proceed to Payment," or otherwise accessing our services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business.

1. Description of Services

Vetra, operated by Vetra, LLC, provides an AI-powered front desk platform for independent auto repair shops. Current services include:

1.1 AI Chat Widget ("Vetra Virtual Advisor")

1.2 Voice AI Phone Coverage

1.2.1 Vetra Standard vs. Vetra Pro

The Vetra platform is offered in two service tiers. Section 3.1 lists the current self-serve checkout plans for both Vetra Standard and Vetra Pro. Existing subscribers may also move from Standard to Pro while keeping the same monthly-vs-annual billing cadence.

Feature Vetra Standard Vetra Pro
After-hours Voice AI ✓ Included ✓ Included
Business-hours Voice AI — ✓ Included
Included voice minutes / month 200 minutes 300 minutes
Voice overage rate $0.25 / minute $0.15 / minute
SMS lead handoff ✓ Included ✓ Included
SMS-to-caller during live call — ✓ Included
Google review automation — ✓ Included
Customer retention workflows ✓ Included ✓ Included
Subscriber dashboard (Jarvis) ✓ Included ✓ Included
Pricing Per Section 3.1 Per Section 3.1

Upgrading to Vetra Pro keeps your monthly-vs-annual billing cadence intact but moves your subscription to the corresponding Pro rate for that cadence from the effective upgrade date, subject to proration or contract adjustments communicated at the time of upgrade.

1.3 SMS Lead Handoff

1.4 Customer Retention Workflows

1.5 Google Review Automation (where available by plan)

1.6 Hardware as a Service (Equipment Leasing)

1.7 Subscriber Dashboard ("Jarvis")

Services are provided "as-is" and are subject to change, improvement, or modification with reasonable notice.

2. Eligibility

You must be at least 18 years old and operating a legitimate auto repair or automotive service business to subscribe. By subscribing, you represent that all information you provide is accurate and complete.

3. Subscription Plans, Pricing, and Voice AI Overage

Vetra offers the following subscription options. All prices are in U.S. dollars and exclude applicable taxes.

3.1 Software Subscription Plans

Plan Billing Amount Commitment
Core — No Contract Monthly $399/mo Cancel anytime with 14 days notice
Core — 12-Month Commitment Monthly for 12 months $299/mo 12-month minimum; auto-cancels at end of term
Core — Annual Prepay One-time $3,000 Paid in full via ACH; 12-month service term; non-refundable

Vetra Pro

Plan Billing Amount Commitment
Pro — No Contract Monthly $499/mo Cancel anytime with 14 days notice
Pro — 12-Month Commitment Monthly for 12 months $459/mo 12-month minimum; auto-cancels at end of term
Pro — Annual Prepay One-time $4,788 Paid in full via ACH; 12-month service term; non-refundable

Vetra reserves the right to change pricing upon 30 days' notice to existing subscribers. Price changes do not affect the rate locked in at checkout for the duration of an active commitment term.

3.2 Voice AI Included Minutes and Overage Billing

Each active software subscription includes a monthly allotment of Voice AI call minutes:

Plan Tier Included Voice Minutes / Month Overage Rate (per minute beyond included)
Vetra Core 200 minutes $0.25 / minute
Vetra Pro 300 minutes $0.15 / minute

Voice minute usage is tracked monthly. If your shop's Voice AI call volume exceeds the included allotment in a given calendar month, Vetra will automatically invoice any overage charges to your Stripe payment method on file at the per-minute rate above. Overage invoices are separate from your base subscription charge. You will be notified via the dashboard of high usage. Vetra is not responsible for unbounded call volumes caused by robocall spam, call flooding, or similar abusive traffic directed at your forwarding number.

Minutes are counted on a per-call basis, rounded up to the nearest whole minute, with a minimum of 1 minute per call. Unused included minutes do not roll over to subsequent months.

3.3 Trial Access

Vetra may offer a limited trial plan at a nominal charge (e.g., $0.50 for one billing cycle). Trial access provides platform access for one billing period with a maximum of one billing cycle. Trials are subject to these Terms in full. By completing trial checkout, you agree to these Terms regardless of whether the Stripe Terms of Service consent checkbox is displayed. Trial access does not include the 30-Day Money-Back Guarantee described in Section 7.

4. Hardware as a Service (Equipment Leasing)

4.1 Overview

Vetra offers an optional Hardware as a Service ("HaaS") program under which Vetra provides access to professional automotive diagnostic equipment (A/C machines, scan tools, ADAS calibration systems, key programming tools, fluid exchange equipment, and similar items) under an operating lease. Hardware leasing requires an active Vetra software subscription and is governed by a separate Hardware Lease Schedule executed at the time of hardware enrollment.

4.2 Enrollment Process

Hardware leasing is initiated through direct arrangement with Vetra sales and is not available via self-serve checkout. The enrollment process is as follows:

  1. Consultation: You contact Vetra sales (via usevetra.com or avi@usevetra.com) to select the equipment you want to lease and the lease duration (24, 36, or 60 months).
  2. Quote and Hardware Lease Schedule: Vetra provides a written quote and a Hardware Lease Schedule document specifying the equipment, monthly payment amount, APR, lease start date, lease end date, and any applicable fees. You must sign the Hardware Lease Schedule before hardware is dispatched.
  3. Payment setup: Hardware lease payments are collected separately from your software subscription, via ACH debit or Stripe invoice on the schedule specified in the Hardware Lease Schedule.
  4. Shipping and delivery: Vetra ships leased equipment to your registered shop address. You are responsible for confirming receipt and reporting any shipping damage within 5 business days of delivery.
  5. Activation: Lease term begins on the date specified in the Hardware Lease Schedule, which may be the date of equipment delivery or a fixed date agreed upon at signing.

Vetra reserves the right to decline a hardware lease application at its sole discretion, including on the basis of payment history, credit risk, or geographic service limitations.

4.3 Lease Terms

4.4 Equipment Condition and Care

You agree to use leased equipment in accordance with manufacturer guidelines, keep it in good working condition, and promptly notify Vetra of any malfunction, damage, loss, or theft. You are responsible for reasonable care of the equipment. Vetra is not responsible for damage caused by misuse, accidents, unauthorized modifications, or theft.

4.5 Insurance

You are responsible for maintaining adequate property and casualty insurance covering leased equipment at full replacement value for the duration of the lease term. Vetra may require proof of insurance upon request.

4.6 End of Lease

At the end of the agreed lease term, you must return the equipment to Vetra in good working condition, reasonable wear and tear excepted. Failure to return equipment within 30 days of lease expiration may result in additional charges equal to the equipment's fair market value at that time.

4.7 Early Termination of Lease

Hardware leases are not cancellable before the agreed term expires, except in cases of verified equipment failure not caused by subscriber misuse. Early termination of the associated software subscription does not automatically terminate the hardware lease; hardware payment obligations continue independently through the lease term.

4.8 Dependency on Software Subscription

Leased equipment is provided as part of an integrated service bundle. Termination or non-payment of your software subscription may result in suspension of access to Vetra platform features, but does not alter your hardware lease payment obligations.

5. Payment Terms

Payment Processing

All payments are processed by Stripe, Inc. By completing checkout, you also agree to Stripe's Terms of Service. Vetra does not store your full payment credentials.

ACH Payments

Monthly plans are set up with ACH bank transfer as the preferred payment method. One-time upfront plans require ACH payment. By providing your bank account information, you authorize Vetra (via Stripe) to initiate ACH debit entries to that account for the amounts and on the schedule associated with your selected plan. You have the right to revoke this authorization by contacting us, subject to the cancellation terms below.

Failed Payments

If a payment fails, Stripe will retry according to its standard retry schedule. If payment is not resolved within 7 days, your access to the platform may be suspended until payment is brought current. You remain responsible for all outstanding amounts.

Taxes

You are responsible for any sales tax, VAT, or similar taxes applicable to your subscription based on your jurisdiction.

6. Commitment Plans and Auto-Cancellation

12-Month Commitment Plans

The 12-Month Commitment plans are fixed-term commitments. You agree to pay for the full commitment period (12 months). These subscriptions are automatically cancelled by our system after the commitment term is complete — you will not be billed beyond your agreed term. Stripe will send a cancellation confirmation to your email on file when the term ends. Core 12-Month Monthly runs 12 billing cycles at $299/mo; Pro 12-Month Monthly runs 12 billing cycles at $459/mo.

Annual Prepay Plans

The Annual Prepay plans are single one-time payments covering the full 12-month service period: $3,000 for Core and $4,788 for Pro, paid via ACH. No recurring billing occurs. Service access is provided for the duration of the paid-for period; payment is non-refundable once the service period begins.

No Contract (Month-to-Month) Plans

Core No Contract bills $399/month and Pro No Contract bills $499/month. These plans continue until you cancel with 14 days' notice. See Section 7 for cancellation instructions.

7. Cancellation Policy

No Contract Plan

You may cancel your No Contract subscription by contacting us at legal@usevetra.com with at least 14 days notice before the next billing date. Cancellations take effect at the end of the current billing period. No partial refunds are issued for unused days in the current period.

12-Month Commitment Plans

You have entered into a fixed-term commitment. Early cancellation before the end of the commitment term is not permitted, and you remain liable for all remaining monthly payments in the commitment period. This obligation to pay applies regardless of whether you continue using the service. If you believe there is an exceptional circumstance, contact us and we will review on a case-by-case basis at our sole discretion.

For the avoidance of doubt: Vetra's automated billing system (Stripe) will continue to charge your payment method on file for each remaining cycle of your commitment term. If payment fails and is not cured within 7 days, your account may be suspended and the full remaining balance of the commitment term may become immediately due.

Annual Prepay Plans

The Core Annual Prepay amount of $3,000 and the Pro Annual Prepay amount of $4,788 are non-refundable once the service period has commenced. If you have a concern before service begins, contact us immediately.

30-Day Money-Back Guarantee (First-Time No Contract Subscribers)

First-time subscribers who choose a No Contract plan are eligible for a one-time 30-day money-back guarantee. This includes Core No Contract ($399/mo) and Pro No Contract ($499/mo). If you are not satisfied, email legal@usevetra.com within 30 calendar days of your initial charge and request cancellation under this guarantee.

The guarantee applies only to the first month of a first-time No Contract subscription. It does not apply to 12-Month Commitment plans, Annual Prepay plans, renewals, reactivations, setup services already completed, hardware leases, or any trial plan.

This guarantee is a simple service-satisfaction guarantee. It is not a promise of booked jobs, closed repair tickets, or any specific revenue result. Lead delivery performance is measured by lead handoff activity (lead records captured and transmitted to your configured channels), not by whether your team closes those leads into paid repair orders.

Lead Response Expectations and Sales Ownership

To preserve lead quality, you agree to maintain commercially reasonable follow-up speed. During your posted business hours, initial response to newly delivered leads should occur within one (1) to two (2) hours. For leads delivered after hours, initial response should occur within twelve (12) hours of delivery.

You are responsible for your internal sales process, staffing, quoting, and close-rate execution after lead handoff. Vetra is not responsible or financially liable for outcomes caused by delayed follow-up, missed calls, no-shows, quoting strategy, or failure to close a lead after delivery.

8. Refund Policy

All sales are generally final, except as expressly stated in these Terms. We may issue refunds in the following circumstances:

Voice AI overage charges are non-refundable once incurred, as they represent actual carrier costs consumed. Hardware lease payments are governed by the Hardware Lease Schedule and are generally non-refundable.

Refund requests must be submitted to legal@usevetra.com within 30 days of the charge. Approved refunds are processed via Stripe to the original payment method within 5–10 business days.

9. SMS Consent, Voice AI, and TCPA Compliance

9.1 Consent to Receive Operational SMS

By subscribing to any Vetra plan, you expressly consent to receive automated SMS messages from Vetra at the phone number associated with your account. These messages constitute the operational "SMS handoff" feature — notifications delivered to your mobile device containing lead information captured from widget interactions and Voice AI calls.

9.2 Voice AI Call Handling

When you enable Voice AI, inbound calls to your shop's forwarding number will be answered by an AI voice agent powered by Vapi, Inc. You acknowledge and agree that:

9.3 Your Obligations Regarding End User Communications

The Vetra widget and Voice AI collect phone numbers from your end customers. You, as the Subscriber, are solely responsible for ensuring that any follow-up SMS or phone communications you send to those end users comply with the TCPA and all applicable federal, state, and local laws. This includes obtaining required prior express written consent before sending any marketing or promotional text messages or placing calls using auto-dialers or artificial/prerecorded voices to those customers.

Vetra is not liable for any TCPA violations or regulatory penalties arising from your direct communications with end users captured through the widget or Voice AI.

Where required by law or carrier policy, you agree to maintain clear, conspicuous consent language at every phone number collection point, including disclosure of message frequency, STOP/HELP instructions, and that message and data rates may apply.

9.4 Retention Workflows and Google Review Automation

If you enable retention automation features (scheduled outreach at approximately 3-month and 9-month windows) or Google review automation, you are responsible for configuring lawful campaign eligibility, honoring opt-outs and suppression lists, and ensuring your messages comply with all applicable messaging, advertising, and consumer protection laws, including the TCPA and Google's review content policies.

Vetra may provide AI-assisted draft content and workflow timing logic, but you remain responsible for final campaign use, approval, and compliance outcomes.

10. Acceptable Use

You agree not to:

Vetra reserves the right to suspend or terminate your account immediately for material violations of these terms.

11. Important Disclaimer: Soft Quotes Are Not Guaranteed Estimates

The repair estimates and soft quotes generated by the Vetra Virtual Advisor are AI-generated approximations based on general vehicle data and described symptoms only. They are not professional mechanical diagnoses, safety assessments, or guaranteed repair prices. Actual costs may vary based on physical inspection, parts availability, labor rates, and other factors.

You agree to disclose to your end customers that any estimate from the widget is a soft quote and subject to change upon in-person inspection. Vetra is not liable for any reliance on AI-generated estimates by you or your customers.

12. Intellectual Property

All content, software, AI models, and technology comprising the Vetra platform are owned by Vetra and protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform for your business purposes during the subscription term. No ownership rights are transferred.

You retain ownership of your shop's proprietary data (labor rates, pricing, business information). By using the platform, you grant Vetra a limited license to use that data solely to configure and operate the widget on your behalf.

13. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential. Vetra will not share your shop's labor rates, pricing configurations, or business data with any third party or use it to train AI models for any party other than yourself.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VETRA, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

IN NO EVENT SHALL VETRA'S AGGREGATE LIABILITY TO YOU EXCEED THE TOTAL AMOUNT PAID BY YOU TO VETRA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Vetra and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the platform; (c) your violation of any third party's rights; or (d) any TCPA, CAN-SPAM, or other regulatory violation arising from your communications with end users.

16. Disclaimer of Warranties

THE VETRA PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. VETRA, LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the services shall first be subject to good-faith negotiation between the parties. If not resolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), with proceedings conducted in Tennessee. The prevailing party shall be entitled to reasonable attorneys' fees.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

18. Changes to These Terms

Vetra reserves the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice via email to your address on file. Continued use of the service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to cancel your subscription before the effective date.

19. Entire Agreement

These Terms, together with the Privacy Policy at usevetra.com/privacy.html and any executed Hardware Lease Schedule, constitute the entire agreement between you and Vetra regarding the services and supersede all prior agreements, representations, or understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Contact

For questions about these Terms:

Website Terms of Use

Version 1.0  ·  Last revised: April 21, 2026

The website located at www.usevetra.com (the "Site") is a copyrighted work belonging to VETRA LLC ("Company," "us," "our," and "we"). Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Use (these "Terms") set forth the legally binding terms and conditions that govern your use of the Site. By accessing or using the Site, you are accepting these Terms (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these Terms. You may not access or use the Site or accept the Terms if you are not at least 18 years old. If you do not agree with all of the provisions of these Terms, do not access and/or use the Site.

Important — Arbitration Notice

PLEASE BE AWARE THAT SECTION 10.2 CONTAINS PROVISIONS GOVERNING HOW TO RESOLVE DISPUTES BETWEEN YOU AND COMPANY, INCLUDING AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. SECTION 10.2 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 10.2 CAREFULLY.

UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.

1. Accounts

1.1 Account Creation

In order to use certain features of the Site, you must register for an account ("Account") and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Site. Company may suspend or terminate your Account in accordance with Section 8.

1.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

2. Access to the Site

2.1 License

Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal, noncommercial use.

2.2 Certain Restrictions

The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website, product, or service; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means. Unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site must be retained on all copies thereof.

2.3 Modification

Company reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.

2.4 No Support or Maintenance

You acknowledge and agree that Company will have no obligation to provide you with any support or maintenance in connection with the Site.

2.5 Ownership

Excluding any User Content that you may provide (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Company or Company's suppliers. Neither these Terms nor your access to the Site transfers to you or any third party any rights, title, or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms.

2.6 Feedback

If you provide Company with any feedback or suggestions regarding the Site ("Feedback"), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Company will treat any Feedback you provide as non-confidential and non-proprietary. You agree that you will not submit to Company any information or ideas that you consider to be confidential or proprietary.

3. User Content

3.1 User Content

"User Content" means any and all information and content that a user submits to, or uses with, the Site (e.g., content in the user's profile or postings). You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness, or usefulness by others, or any disclosure of your User Content that personally identifies you or any third party. You hereby represent and warrant that your User Content does not violate our Acceptable Use Policy (defined in Section 3.3). Company is not obligated to back up any User Content, and your User Content may be deleted at any time without prior notice. You are solely responsible for creating and maintaining your own backup copies of your User Content if you desire.

3.2 License

You hereby grant (and represent and warrant that you have the right to grant) to Company an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content, and to grant sublicenses of the foregoing rights, solely for the purposes of including your User Content in the Site. You hereby irrevocably waive (and agree to cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.

3.3 Acceptable Use Policy

The following terms constitute our "Acceptable Use Policy." You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual, or is otherwise objectionable; (iii) that is harmful to minors in any way; or (iv) that is in violation of any law, regulation, or obligations or restrictions imposed by any third party.

In addition, you agree not to: (i) upload, transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Site unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages; (iii) use the Site to harvest, collect, gather, or assemble information or data regarding other users, including email addresses, without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site; (v) attempt to gain unauthorized access to the Site, whether through password mining or any other means; (vi) harass or interfere with any other user's use and enjoyment of the Site; or (vii) use software or automated agents or scripts to produce multiple accounts on the Site, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site.

3.4 Enforcement

We reserve the right (but have no obligation) to review, refuse, and/or remove any User Content in our sole discretion, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms. Such action may include removing or modifying your User Content, terminating your Account in accordance with Section 8, and/or reporting you to law enforcement authorities.

4. Indemnification

You agree to indemnify and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site, (b) your violation of these Terms, (c) your violation of applicable laws or regulations, or (d) your User Content. Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

5. Third-Party Links & Ads; Other Users

5.1 Third-Party Links & Ads

The Site may contain links to third-party websites and services, and/or display advertisements for third parties (collectively, "Third-Party Links & Ads"). Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to them. You use all Third-Party Links & Ads at your own risk. When you click on any Third-Party Links & Ads, the applicable third party's terms and policies apply, including the third party's privacy and data gathering practices.

5.2 Other Users

Each Site user is solely responsible for any and all of its own User Content. Since we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others. We make no guarantees regarding the accuracy, currency, suitability, appropriateness, or quality of any User Content. Your interactions with other Site users are solely between you and such users. You agree that Company will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved.

5.3 Release

You hereby release and forever discharge Company (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present, and future dispute, claim, controversy, demand, right, obligation, liability, action, and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site (including any interactions with, or act or omission of, other Site users or any Third-Party Links & Ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

6. Disclaimers

THE SITE IS PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO 90 DAYS FROM THE DATE OF FIRST USE.

7. Limitation on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY U.S. DOLLARS ($50.00). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.

8. Term and Termination

Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site (including your Account) at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content from our live databases. Company will not have any liability whatsoever to you for any termination of your rights under these Terms. Even after your rights under these Terms are terminated, Sections 2.2 through 2.6, Section 3, and Sections 4 through 10 will remain in effect.

9. Copyright Policy (DMCA)

Company respects the intellectual property of others and asks that users of our Site do the same. We have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users who are repeat infringers.

If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs, and attorney's fees incurred by us in connection with the written notification and allegation of copyright infringement.

Designated DMCA Agent: Avi A. Patel  ·  2245 Cherokee Ridgeway, Knoxville, TN 37920  ·  avi@usevetra.com  ·  (423) 737-4490

10. General

10.1 Changes

These Terms are subject to occasional revision. If we make any substantial changes, we may notify you by sending you an email to the last email address you provided to us (if any), and/or by prominently posting notice of the changes on our Site. Continued use of our Site following notice of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the revised terms.

10.2 Dispute Resolution

Please read the following arbitration agreement (the "Arbitration Agreement") carefully. It requires you to arbitrate disputes with Company, its parent companies, subsidiaries, affiliates, successors and assigns, and all of their respective officers, directors, employees, agents, and representatives (collectively, the "Company Parties") and limits the manner in which you can seek relief from the Company Parties.

10.2(a) Applicability of Arbitration Agreement

You agree that any dispute between you and any of the Company Parties relating in any way to the Site, the services offered on the Site, or these Terms will be resolved by binding arbitration, rather than in court, except that (1) you and the Company Parties may assert individualized claims in small claims court if the claims qualify, remain in such court, and advance solely on an individual, non-class basis; and (2) you or the Company Parties may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement shall survive the expiration or termination of these Terms.

10.2(b) Informal Dispute Resolution

Before either party commences arbitration, the parties shall personally meet and confer telephonically or via videoconference in a good faith effort to resolve informally any dispute covered by this Arbitration Agreement ("Informal Dispute Resolution Conference"). The party initiating a dispute must give written notice ("Notice") to the other party of its intent to initiate an Informal Dispute Resolution Conference, which shall occur within 45 days after receipt of such Notice, unless an extension is mutually agreed upon. Notice to Company should be sent to: avi@usevetra.com or by regular mail to 2245 Cherokee Ridgeway, Knoxville, Tennessee 37920. Engaging in the Informal Dispute Resolution Conference is a condition precedent before commencing arbitration.

10.2(c) Arbitration Rules and Forum

The Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement. If the Informal Dispute Resolution Process does not resolve satisfactorily within 60 days after receipt of the Notice, either party shall have the right to finally resolve the dispute through binding arbitration conducted by JAMS. Disputes involving claims under $250,000 shall be subject to JAMS' Streamlined Arbitration Rules; all other claims shall be subject to JAMS' Comprehensive Arbitration Rules and Procedures. JAMS' rules are also available at www.jamsadr.com or by calling JAMS at (800) 352-5267.

10.2(d) Authority of Arbitrator

The arbitrator shall have exclusive authority to resolve all disputes subject to arbitration hereunder and shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual party under applicable law. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which any award is based. The award of the arbitrator is final and binding upon you and us. Judgment on the arbitration award may be entered in any court having jurisdiction.

10.2(e) Waiver of Jury Trial

EXCEPT AS SPECIFIED IN SECTION 10.2(a), YOU AND THE COMPANY PARTIES HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. All covered claims and disputes shall be resolved exclusively by arbitration under this Arbitration Agreement, except as specified in Section 10.2(a).

10.2(f) Waiver of Class or Other Non-Individualized Relief

YOU AND COMPANY AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.

10.2(g) Attorneys' Fees and Costs

The parties shall bear their own attorneys' fees and costs in arbitration unless the arbitrator finds that either the substance of the dispute or the relief sought was frivolous or brought for an improper purpose. The prevailing party in any court action relating to whether either party has satisfied any condition precedent to arbitration is entitled to recover their reasonable costs, necessary disbursements, and reasonable attorneys' fees.

10.2(h) Batch Arbitration

In the event that there are 100 or more individual Requests of a substantially similar nature filed against Company by or with the assistance of the same law firm, group of law firms, or organizations within a 30-day period, JAMS shall administer the arbitration demands in batches of 100 Requests per batch, appoint one arbitrator for each batch, and provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch ("Batch Arbitration"). This provision shall not authorize a class or mass arbitration.

10.2(i) 30-Day Right to Opt Out

You have the right to opt out of the provisions of this Arbitration Agreement by sending a timely written notice of your decision to opt out within 30 days after first becoming subject to this Arbitration Agreement to: 2245 Cherokee Ridgeway, Knoxville, Tennessee 37920, or by email to avi@usevetra.com. Your notice must include your name and address and a clear statement that you want to opt out of this Arbitration Agreement. Opting out of this Arbitration Agreement has no effect on any other parts of these Terms.

10.2(j) Invalidity, Expiration

If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed, and the remainder of the Arbitration Agreement shall continue in full force and effect. Any dispute must be initiated via arbitration within the applicable statute of limitations, or it will be forever time barred.

10.2(k) Modification

If Company makes any future material change to this Arbitration Agreement, you may reject that change within 30 days of such change becoming effective by writing to Company at 2245 Cherokee Ridgeway, Knoxville, Tennessee 37920, or by email to avi@usevetra.com.

10.3 Export

The Site may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Company, or any products utilizing such data, in violation of the United States export laws or regulations.

10.4 Disclosures

Company is located at 2245 Cherokee Ridgeway, Knoxville, Tennessee 37920. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Products of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.

10.5 Electronic Communications

The communications between you and Company use electronic means. For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if in a hardcopy writing.

10.6 Entire Terms

These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company's prior written consent. Company may freely assign these Terms.

Copyright & Trademarks

Copyright © 2026 VETRA LLC. All rights reserved. All trademarks, logos, and service marks ("Marks") displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

Contact

For questions about these Website Terms of Use: