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Auto repair · FAQ

Vetra for Auto Repair, answered.

The founding vertical, and the only one with published plan prices, a money-back guarantee and an equipment program. Everything below is written for a shop.

Anything that applies to every Vetra customer — where your data lives, what we do and do not store, how support works — is on the main FAQ. If you run a bar, a restaurant, a café or a liquor store, the plan mechanics and the guarantee on this page are not yours — those trades agree terms per venue, and the way in is the bars, restaurants and cafés or liquor pilot form, not this page.

Your shop, your systems

No. Vetra is front-of-funnel capture, not a shop management system. It bolts onto the website and the CRM you already run — booking, ticketing and invoicing stay exactly where they are.

We sit on top of what you already run. That is the entire design.

A chatbot says somebody will call you back. Vetra knows the difference between a 2019 F-150 with a misfire on cylinder 4 and a vague noise: it matches the vehicle from a curated Year/Make/Model library, prices from your labor rates, sells your diagnostic fee when it cannot quote confidently, and sends a booking link inside the chat so the customer books on the spot.

The confirmed lead lands on your phone as a text.

We don't sell traffic. Vetra catches the traffic you already have — the calls and the website visits that arrive today and get missed — and on Pro it asks after a completed visit for a Google review.

Everyone gets asked and everyone gets the same link; nobody is sorted by how they seemed on the way out. No ad spend, no agency retainer, and no promise about where you rank: that part is Google's to decide, not ours.

Quotes and authorization

It never blind-quotes. Every figure it gives is a soft estimate, not a guaranteed price, and it only quotes flat-rate jobs you pre-approved — oil changes, A/C recharges, alignments.

Anything that needs eyes on the car is inspection-required, and there it does not name a number at all: it sells your diagnostic fee and books the appointment.

It also cannot accept or record authorization to perform work or to exceed an estimate — that conversation is a regulated record in states including California, New York, Florida, Massachusetts and Michigan, and it belongs to you and your customer. The tech owns the number once the car is on the lift.

It loads your labor rates from Settings → Pricing in the dashboard, plus a knowledge base of common services and vehicle-specific labor times.

You control what is in there — and a job it has no data on is a job it will not price.

The phone

On Pro, effectively yes: it answers your inbound calls, qualifies the caller and can book, with no forwarding to you unless the caller asks for a person.

On Core it is forwarding-first — live calls ring to you, and it picks up what you miss, takes a message or qualifies the lead.

That split is an auto repair plan mechanic. Phone coverage on the other trades is set up differently — see that trade's answers, not this page.

It only picks up when you can't — after hours, when you're on the lift, or when you're already with a customer. Answer the phone and it stays out of the way.

Anyone who asks for a person gets transferred, and if nobody is available it takes a message and texts you the details.

Every lead has to give a year, make and model and describe the issue before it reaches your phone. Vague conversations get deflected rather than forwarded, so what arrives is a driver with a car and a stated problem.

Plans, payback and the guarantee

If your average repair order is $450–$800, it pays for itself the moment it catches one dropped call or one missed website visit in a month.

The plan figures are auto repair prices, and each belongs to a term: Core is $399/mo No Contract or $299/mo on a 12-month commitment; Pro is $499/mo or $459/mo on the same two terms. Annual prepay and the full table are on the main FAQ.

Yes, and it is narrow on purpose: a 30-day Lead Delivery Guarantee for first-time No Contract subscribers at standard retail pricing ($399/mo Core or $499/mo Pro). It is an auto repair offer — a qualified lead is counted with vehicle information — and it is not a general money-back guarantee.

The conditions, all of them:

  • 10 qualified leads. The guarantee pays out only if Vetra fails to deliver 10 qualified leads inside the window. A qualified lead carries contact information, vehicle information and a stated service interest.
  • 3 business days to onboard. Onboarding must be complete within 3 business days of your first charge, and the 30-day window starts at onboarding completion, not signup. Miss it and the guarantee is void.
  • The widget stays up. Installed throughout, and you keep commercially reasonable lead response times.
  • No chargeback, standard pricing, once ever. No payment dispute filed, standard retail pricing only, and one guarantee per shop for the life of the shop.
  • Not if the service was used. It does not apply if the voice AI handled five or more inbound calls for you, or your team responded to five or more delivered leads.
  • 14 days to claim, 44 days outside. The name says 30 days because the delivery window is the first 30 days after onboarding completion. You then have 14 more days to claim. Every one of those dates is counted from onboarding completion, so the last day to claim is 44 days after onboarding completion — not 30, and not 44 from signup.

Claim it by emailing legal@usevetra.com. The refund is the first month's subscription fee, via Stripe.

Terms section 7 carries the full text, including the cancellation policy that sits alongside it.

The Zero-Markup Equipment Program

The Zero-Markup Equipment Program. It is financing, not leasing: you buy the machine, you own it, title passes to you, and there is nothing to return at the end of the term.

Professional diagnostic equipment — A/C machines, scan tools, ADAS calibrators, key programmers, fluid exchange systems — at 0% APR on your first unit, subject to credit approval, over 24, 36 or 60 months. Financing is provided by GreatAmerica Financial Services.

The monthly financing payment is separate from your software subscription and runs alongside it.

It requires a personal guarantee and active commercial insurance on the financed equipment, plus standard underwriting — six or more months in business, an active commercial account and a verifiable shop address.

Approval is the lender's call, not ours, and we will tell you that before you apply rather than after.

It is yours; there is nothing to return. Your financing obligations run to the lender under your Equipment Financing Schedule and do not end when the software subscription does.

Financing agreements are not cancellable before the agreed term.

Tool trucks mark equipment up 15–20% and then charge interest on top of the markup. We arrange the financing at raw cost with no markup — that is the whole of it.

The requirement is an active Vetra subscription running alongside it, and the 0% applies to your first unit, subject to credit approval.

Free replacement, shipped within 48 hours; the broken unit goes back in the same box.

A financing agreement can be ended early only for verified equipment failure that was not caused by misuse.

Getting started

Still deciding?

Auto repair is not a pilot — the plans are published and you can start today. If a question here didn't land, ask it first and get a straight answer.

See the plans Book a walkthrough Email Avi

Avi answers these himself — there is no sales team to route you through. Platform questions live on the main FAQ.